Last updated: October 2026

This policy explains how TechBenefits collects and uses your personal information, who we share it with, how long we keep it and the rights you have. We have tried to keep it clear and straightforward. If anything is unclear, please get in touch – our details are in section 13.

1. Who we are

“We”, “us” and “TechBenefits” mean Farpoint Developments Limited, trading as TechBenefits, a company registered in England and Wales (number 3272201) whose registered address is Unit 1, Office 1, Tower Lane Business Park, Tower Lane, Warmley, Bristol, BS30 8XT.

We are the data controller for the personal information described in this policy, and we are registered with the Information Commissioner’s Office (ICO) under number ZB340888.

TechBenefits runs a salary sacrifice technology scheme on behalf of employers. If your employer offers TechBenefits, you can order technology through our online shop and pay for it from your salary.

2. The information we collect

Depending on how you use TechBenefits, we may collect:

• Your details: your name, title, home and delivery address, email address and telephone number.
• Your employment details: your employer, and any details your employer asks us to collect to run the scheme, such as a payroll number.
• Your orders: the products you choose, order values, your hire agreement and its signature, salary sacrifice amounts and the progress and delivery of your order (including courier and tracking details).
• Your account: your login details (your password is stored in encrypted form – we cannot see it), when you last logged in, and records of failed login attempts to protect your account.
• Our emails to you: a copy of the emails our system sends you about your order (see section 5).
• Your messages: anything you send us by email, phone or through our website forms, and conversations with George, our online assistant.
• TechRewards and TechMate: your points balance and history, and if you take part in TechMate, the details of colleagues you refer or who refer you.
• Technical information: your IP address, browser and device type, and how you use our websites, collected through cookies and similar technology (see section 12).

3. How we collect it

• From you, when you register, place an order, sign your hire agreement, use our websites, chat with George or contact us.
• From your employer, when they set up the scheme and approve your orders – for example your name, work email and any payroll reference they use.
• From a colleague, if they invite you to TechBenefits through TechMate – in that case we receive your name and email address so we can send you their invitation.
• Automatically, when you visit our websites (see section 12).

4. How we use your information, and why

The law requires us to have a valid reason (a “lawful basis”) for using your information. We use it:

• To run the scheme and supply your order – checking eligibility, getting your order approved, preparing your hire agreement, ordering and delivering your equipment, handling returns and leavers, and keeping you updated. Lawful basis: to perform our contract with you and your employer.
• To keep records we must keep by law, such as financial and tax records. Lawful basis: legal obligation.
• To keep our systems and your account secure, prevent fraud and fix problems. Lawful basis: our legitimate interests in running a safe and reliable service.
• To improve our websites and services, using analytics. Lawful basis: our legitimate interests, and your consent where cookies require it.
• To run TechRewards and TechMate if you take part. Lawful basis: to perform our contract with you.
• To send you news about products and offers. Lawful basis: your consent, which you can withdraw at any time. You will always be able to opt out in every marketing email.

We do not sell your personal information, and we do not make decisions about you based solely on automated processing that have a legal or similarly significant effect on you.

5. Sharing with your employer

Because TechBenefits is a scheme your employer provides, your employer’s TechBenefits administrators can see information they need to run it. This includes your name and contact details, your orders and their progress, your hire agreement status, the salary sacrifice amounts to deduct, and any balance due if you leave.

So that your employer can support you with your order, they can also see the emails our system sends you about it (such as order updates, delay updates and delivery notices). They cannot see emails you send us, or personal emails between you and our team.

If your order is delayed for a long time or cancelled, we may also tell your employer’s contacts directly, because it can affect your salary sacrifice deductions.

6. Who else we share it with

We only share your information where we need to, and on a confidential basis:

• Suppliers and couriers – the companies that supply and deliver your equipment receive your name, delivery address and contact details.
• Service providers who help us run TechBenefits on our behalf, under contract and only on our instructions – for example our secure hosting provider, our email delivery service, the AI service behind George, website analytics and website security.
• Other companies in the Farpoint group, where needed to fulfil your order or answer your enquiries.
• Our professional advisers, such as accountants and solicitors.
• A buyer of our business or assets, if we ever sell them, so they can continue the service.
• Law enforcement or regulators, where the law requires us to.

7. George, our online assistant

George is an AI assistant that answers questions on our websites. Your messages are sent to Anthropic, the company behind the AI, so that George can reply. Please do not share sensitive personal information with George.

Before you chat, we ask for your name and email address so our team can reply if George cannot help. When you close a chat, a copy is sent to our helpdesk.

Checking your orders. If you ask George about your own orders, he first checks that it is really you, either by emailing a 6-digit code to the address on your TechBenefits account (it lasts 10 minutes and works once), or by recognising that you are signed in to your TechBenefits account. Only then can he see your own orders, and only these details: the order reference, what you ordered, when you ordered it and when it was approved, its status, delivery and tracking details, and any delay updates we have chosen to share. George never sees your address, prices, salary or payroll details, or your hire agreement. Order details George shows you are left out of the chat copy sent to our helpdesk.

We keep a record of each order check – when it happened, the order reference and whether it was found – to keep your information safe and to spot misuse.

If George cannot answer and you have left your name and email, your question is saved so the team can reply. Chats passed to a member of the team are saved and copied to the helpdesk. Questions, saved chats and records of order checks are kept for 12 months.

We also use the same AI service to help check spelling and consistency in some of our emails. A member of our team always reviews and approves them before they are sent.

8. Transfers outside the UK

Some of our service providers are based in, or process information in, countries outside the UK, including the United States. Where this happens, we make sure your information is protected as UK law requires – for example by using the UK’s approved contract terms or the UK-US data bridge.

9. How we keep it safe

Your information is held on secure servers with restricted access, encrypted connections, firewalls and regular security monitoring. Only people who need it for their work can see it.

If we have given you a password, please keep it confidential and do not share it with anyone.

10. How long we keep it

We keep your information only for as long as we need it:

• Orders, hire agreements and related emails: for the length of your agreement and then 6 years, which is how long we must keep financial records.
• Your account: while it is in use, and for 2 years after your last activity or the end of your last agreement, whichever is later.
• Website and security logs: up to 90 days.
• Records of George order checks and the verification codes behind them: 12 months.
• Marketing preferences: until you ask us to stop.

After that we securely delete or anonymise it.

11. Your rights

You have the right to:

• ask for a copy of the information we hold about you (free of charge in most cases);
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we no longer have a reason to keep it;
• ask us to restrict or object to how we use it, including at any time for marketing;
• ask us to transfer information you gave us to another organisation;
• withdraw your consent, where we rely on it.

To use any of these rights, contact us using the details in section 13. We will reply within one month. We may need to check your identity first.

If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

12. Cookies

Cookies are small files stored on your device when you visit a website.

Strictly necessary cookies keep you logged in securely, remember your basket and where you are in the order process, and protect the site. The site cannot work without them.

Analytics cookies (Google Analytics) help us understand which pages are used and how people find us, so we can improve our websites. They do not tell us who you are.

You can block or delete cookies in your browser settings, or stop Google Analytics using Google’s opt-out browser add-on. Parts of our websites may not work properly if you block strictly necessary cookies.

13. Contact us

For any question about this policy or your information, contact us at:

TechBenefits, Unit 1, Office 1, Tower Lane Business Park, Tower Lane, Warmley, Bristol, BS30 8XT

Email: helpdesk@techbenefits.co.uk

Telephone: 01225 460678

14. Changes to this policy

We review this policy regularly and will post any changes on this page. If a change significantly affects how we use your information, we will let you know by email.